Skype for Business to Teams FAQ

What will change in Teams?

Nothing will fundamentally change. Every feature you currently have in teams will still be there and look the same. If you currently have a phone number in Skype for Business you will get some additional options around calling.

What will change in Skype for Business?

Your Skype for Business client will prompt you to go to Teams instead. You can still load it to access your call history or join Skype meetings.

Screen shot of Teams confirmation message

Will my existing headset work with Teams?

All headsets purchased by the university are tested to work with Teams. You will need to stop Skype for Business loading on start-up if you want to use the inbuilt call controls. See this guide

I have a Skype for Business phone, will that still work?

All Polycom USB phones work natively with Teams as they did with skype for business. You will need to stop Skype for Business loading on start-up or it can interfere with this. See this guide

Some Audiocodes phones need reconfiguring or replacing to work with Teams. DT knows who has each type of phone and will contact you directly if we need to change it or give you help logging it into Teams.

How do I make and receive phone calls?

Your phone calls will now come into Teams, and to make a phone call just go to the calling tab. See: Meetings and Calls

I take calls for a main university line through a Response Group, will this still work?

Response groups are now called Call Queues in Teams. They work in a very similar way. We will move each response group to a Teams Call Queue and move across entire teams at a time so you are all using the same system. See: Teams Call Queues

Can an NTU Skype for Business user call me?

Yes, when they call you it will come into your Microsoft Teams

If calls you from Skype for Business, you will see an icon indicating that they are using Skype for Business.

How do I Chat/Instant Message within NTU?

All Chat will now be under “chat” in Teams. Even when people send you messages from Skype for Business they will appear in Teams chat for you.

If someone messages you from Skype for Business, you will see an icon indicating that they are using Skype for Business and you will have basic chat functionality. No emoji’s, no sharing files or pictures. If you respond to this chat is will go back to them in Skype for Business.

If you start a new chat with someone, your message will default to going to their Teams client.

What about External users?

Just like internal, all your federated communication to external people on either Skype for Business or Microsoft Teams will be via Microsoft Teams for you. In chat just add the email/UPN of the person you want to have a federated chat/call/video call with and when they are not found in the organisations’ address book, click “Search xxx externally”. You will then get the same basic chat experience. No files or pictures or emojis.

How do I schedule an online meeting?

Online meetings scheduling will be via Microsoft Teams. The only button to schedule meetings in Outlook will now be Microsoft Teams.

How do I schedule a meeting with a Dial in number?

If you are set up as a phone user then all of the meetings you schedule in Teams will have a dial-in option. If you are not a phone user and require this option then please contact us.

Can I still join a Skype for Business meeting?

Yes, the Skype for Business client still exists on your machine, but it goes into a “meeting join only mode”

If you want to join a Skype for Business meeting, the Skype for Business client will join.

How will Skype for Business users join a Microsoft Teams meeting I've scheduled?

They can join via the Teams client or via the Teams web app in a browser (with audio, video and desktop sharing).

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