If you are working off campus on an NTU laptop here is how you will need to change your password.
You must change your password on the laptop you are using rather than any other device you have at home. You if don't do this you may get locked out of your NTU device you are using to work on.
If your NTU password has expired please reset it through NTU StaffPass - https://support.ntu.ac.uk/hc/en-us/articles/210226227
Once you have reset your NTU password please connect to Pulse Secure. Windows will then be prompted to lock and unlock your laptop with the new password.
See the video here for instructions on how to reset your password on an NTU PC.
First you will need to connect to Pulse Secure.
Pulse Secure will be in “All Programs” on the Start Menu.
To connect Pulse Secure, select Connect.
You may be automatically signed in to Pulse Secure if not please enter your NTU email address
Enter your NTU password
Confirm your log in through Multi Factor Authentication
Host checker will then start
Pulse Secure will now connect
Once connected press the Ctrl Alt Delete keys and choose change a password.
Enter your old password and new password and then select confirm.
None of the images are uploading in my browser so I can't check if I am going to the right Pulse thingy. Embedding links in the guide would help ensure we are going to the right place.
Gives an error message. Access denied (I do have Pulse Secure connected).
Apologies the images should now show.
I have logged a ticket for this error you are getting you will receive an email shortly
This is not working on my NTU laptop
I gain access to Pulse but I am denied update of password after 'Ctr+Alt+Delete'
My Password is due to run out today. I have tried to change it but have received access is denied.
I am also connected to pulse secure when attempting to change my password.
Hi Nikki, please email us at email@example.com so we can help resolve this for you.
I tried to change my password today but got a vague and frankly pretty useless error message about my chosen password not being good enough - didn't give any details it just hinted it might be too short, not complicated enough, or have the wrong characters.
I can't find any up-to-date guidelines on what my password needs to have in it - could somebody clarify this please. The only article I could find was from December 2019 - not exactly up-to-date :D
Your new password must contain at least 8 characters and 3 of the following:
A minimum of 1 upper case letter
A minimum of 1 lower case letter
A minimum of 2 numbers
A minimum of 1 symbol
This information and more can be found in our Changing Password guide.
I have tried a new password with 9 million different icons, symbols, capital letters, lower case, head case, amphibious landing aircrafts, and still it won't change the password. I give up.
Hi James, please email us at firstname.lastname@example.org and we can help resolve the issues you are having.