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Print documents via a personal device

Introduction

MobilePrint allows you to print on campus from your mobile devices to mono and colour MFPs (multi-functional printers). You can send documents directly to the MFP by email.

Printing From Your NTU Email

Step 1: Attach the document to an Email

Attach a document to an email and send it to one of the following addresses. Note the email system will have a 50 MB file size limit for attachments.

Mono Print Jobs – printmono@ntu.ac.uk

Colour Print Jobs – printcolour@ntu.ac.uk

Step 2: Print the Job From a Release Station

Once your job is ready to print you will receive an email and you can go to release the job from one of our devices. Example email below:

  1. Locate an MFP that supports the printing type you’ve chosen 
  2. Activate the login screen
  3. After logging in, users will see their print queue.
  4. Click the available print balance to make sure the funds are available to print job.
  5. Tick the job(s) you’d like to print and click “Print.” Then collect the printed document(s)

Printing via the web

MobilePrint has a web application version that allows users to submit and release print jobs, and check your account balance.

  1. Download the Pharos print app and put the details in as shown below.IMG_1141__002_.PNG
  2. Login to the MobilePrint website at https://mobileprint.ntu.ac.uk/MyPrintCenter 
  3. You will then see the list of jobs that you’ve emailed or uploaded and your  printing balance.
  4. If a job is not displayed, please click “Refresh”. If it still does not show please resubmit.
  5. To upload additional documents to print, click the “Upload” button and browse where the documents are stored. Then simply click the “Refresh” button  to add the document to the list.

Email Registration for a non-NTU account

  1. First time users who submit documents to print via email will receive a reply that contains instructions on how to register that email address with "MobilePrint."
  2. Selecting the “click to register your email address” link will open the MobilePrint web release website.
  3. Please enter your valid NTU Username and password
  4. Your “user profile” will open, displaying confirmation that your email has been registered.
  5. Also a confirmation email will be sent to verify the registration request to MobilePrint.
  6. After clicking the confirmation link within the email message, you will immediately be redirected to the MobilePrint web release website.

Please note: ** Email registration is required only once for each email account.

Supported File Types:

Microsoft Word (.doc, .docx, .dot)
Microsoft Excel (.xls, .xlt, .xlsx, .xltx, .xlsm)
Microsoft® PowerPoint  (.ppt, .pptx, .pptm, .pot, .pps, .potx, .ppsx)
Microsoft® Visio (.vsd, .vss, .vst, .vdx, .vsx, .vtx, .vdw)
Microsoft® Outlook (.msg, .eml)
Microsoft® Publisher  (.pub)
OpenDocument (.odt, .ods, .ott, .odp, .odg, .odf, .odp)
Comma Separated Values ( .csv)
Adobe PDF (.pdf)
Rich Text Format ( .rtf)
Text files (.txt)
Image formats (.jpg, .jpeg, .gif, .png, .bmp,.tif, and .tiff)
Other formats (.cfg and .ini)

Have more questions? Submit a request

Comments

  • Avatar
    Bowcott, Peter

    I've been asking for this for years ...

    I'm so excited, and I just can't hide it
    I'm about to lose control and I think I like it

    Thank you very much

  • Avatar
    Feast, Tamar

    I tried mobileprint (https://mobileprint.ntu.ac.uk/MyPrintCenter) on my iphone to register non NTU-email, and it didn't work. Just got NTU website with a 404...

  • Avatar
    Cooper, Paul

    Dear Tamar, if you can bear with us, I've created a Service Manager ticket on your behalf and assigned it to be investigated.
    Many thanks
    Paul

  • Avatar
    Bowcott, Peter

    Hi Tamar,

    I've just registered a non NTU-email which worked fine, did you actually send an attachment to print, and follow the link from the email sent back to you?

    Pete

  • Avatar
    Feast, Tamar

    I did, yes. Still getting 403 page.
    Thanks though.

  • Avatar
    Bowcott, Peter

    Hi, As you can see I registered a non NTU-email account to test if it worked, it does, but I want to get rid of that ability as now even though I am using my Ntu email I have to acknowledge the job on my non NTU email, how do I go about getting rid of the Non NTU email stuff?

  • Avatar
    Cooper, Paul

    Hello Peter, I've put in a request for you via Service Manager with our Server team to look into this for you.