Please Note: If you received a new Mac or had your current Mac reinstalled after July 2020, your local password is now considered separate from your NTU password and you therefore do not need to complete the below steps
Please browse to https://staffpass.ntu.ac.uk to change your NTU password.
If you are working off campus on an NTU Mac here is how you will need to change your password.
You must change your password on the laptop you are using rather than any other device you have at home. You if don't do this you may get locked out of your NTU device you are using to work on.
See the video here for instructions on how to reset your password on an NTU Mac.
Your new password must contain at least 8 characters and must not be the same as your previous 8 passwords.
We recommend you use the following when choosing your new password
- A minimum of 1 upper case letter
- A minimum of 1 lower case letter
- A minimum of 2 numbers
To reset your password off campus you will need to connect to Pulse Secure.
Then open the Applications folder
Find and open Pulse Secure
Select Connect, enter your username and password
Once connected open System Preferences by clicking the Apple logo in the menu bar and selecting System Preferences
Next, select Users & Groups
Select Change Password
Enter your old password followed by your new password and verify. You can use macOS to suggest a password by clicking the small key next to the New Password box. Confirm by clicking Change Password.